Privacy Policy

1. Who We Are

Taqemak (the "Service") is provided by Smart Web Solutions and operated by Mohammed Ahmed, Saudi Arabia ("Taqemak", "we", "us"). This policy applies to the Taqemak website (taqemak.com) and the Taqemak mobile apps for Android and iOS.

Contact: support@taqemak.com

2. Two Kinds of Users

• Business users: companies that subscribe to Taqemak, and their owners and staff who sign in to the website or app.
• Customers: people who scan a business's QR code and leave a rating, review, or complaint. Customers do not need an account.

3. Information We Collect

From business users:

• Company and branch details (names, addresses, Google Maps review links)
• Names, email addresses, phone numbers, passwords (stored encrypted), roles, and language settings of owners and staff
• Notification settings (who receives complaint emails, and in which language)
• Subscription details: plan, number of branches, start and end dates, and payment source
• Payment records: amount, currency, status, provider, and transaction reference
• Support and contact messages

From customers (through QR codes):

• Star rating, written feedback, and complaint text
• Name, phone number, or email, only if the customer chooses to give them so the business can reply
• The language of the complaint

Automatically:

• Device and browser type, operating system, app version, IP address, and basic usage and error logs
• Cookies and similar storage needed to keep you signed in

4. How We Use Information

• Provide and operate the Service: dashboards, branches, users, QR codes, reviews, and complaints
• Send complaint notifications by email to the business's chosen staff
• Create AI summaries, analysis, and suggested replies for complaints (see section 5)
• Manage subscriptions, check plan limits, and keep payment history
• Respond to support requests
• Keep the Service secure, prevent misuse, and fix errors

We do not sell personal information and we do not use it for advertising.

5. AI Processing of Complaints

When a customer sends a complaint, its text is sent to our AI provider (OpenAI) to detect its language and to write a summary, analysis, and suggested replies for the business. The AI provider processes this text only to return the result to us, under its business terms, and not to train its public models. Businesses should review AI suggestions before using them.

6. Service Providers We Share Data With

We share only the data each provider needs to do its job:

• Supabase: database, sign-in, and file storage
• Hosting provider: runs our website and servers
• OpenAI: AI analysis of complaint text
• Email delivery provider: sends notification and account emails
• Google Play and Apple App Store: in-app subscription payments
• RevenueCat: manages in-app subscriptions. It receives your company ID and purchase details, never card details
• Bank: for bank transfer payments made on the website

We may also share information if required by law, or to protect the rights and safety of our users or the Service.

7. Payments

Subscriptions bought in the app are paid through Google Play or the Apple App Store, using your store account. Google or Apple handle your card or payment details, and we never receive them. We only receive and keep the purchase record (plan, price, currency, dates, and status).

8. Where Data Is Stored

Our providers may store and process data on servers outside your country. We use providers that protect data with industry-standard safeguards.

9. Data Security

We use encrypted connections (HTTPS), access controls, row-level database security, and encrypted passwords. No online system is 100% secure, but we work to protect your information and will act quickly if a problem occurs.

10. Data Retention

• Account, company, branch, review, and complaint data is kept while the account is active.
• When an account is deleted, this data is permanently deleted within 30 days.
• Payment and invoice records may be kept for up to 10 years where the law requires it for accounting or tax. They are kept without the deleted account's other data.
• Server logs are kept for a short time, usually no more than 90 days.

11. Deleting Your Account

The company owner can delete the account and all its data:

• In the app: Account → Delete account
• On the website: taqemak.com/delete-account
• By email: write to support@taqemak.com from the owner's email address

Deleting the account does not cancel a Google Play or App Store subscription. Cancel it in your store account first, so you are not charged again.

Customers who left a review or complaint can ask us to delete it by emailing us with the business name and the date.

12. Your Rights

You can ask to access, correct, export, or delete your personal information, or object to how it is used. Contact us at support@taqemak.com. We reply within 30 days. We follow the Saudi Personal Data Protection Law (PDPL) and respect similar rights for users in other countries.

13. Children

Taqemak is a business service and is not directed to children under 18. Business accounts must be created by adults. If you believe a child has given us personal data, contact us and we will delete it.

14. Cookies

We use cookies and local storage to keep you signed in, remember your language, and keep the Service secure. We do not use advertising cookies.

15. Changes to This Policy

We may update this policy. If the changes are important, we will tell business users by email or in the app. The date at the top shows the latest version.

16. Contact Us

Questions about this policy or your data: support@taqemak.com